“Culture has become the secret sauce of organizational life: the thing that makes the difference but for which no one has the recipe.” Margaret Heffernan
I’ve been reading Margaret Heffernan’s little TED Book on things which are Beyond Measure: the big impact of small changes. As a coach I have often drawn two lines on a page to form a wedge to demonstrate that a small change on a consistent daily basis will achieve a huge change over time.
However, going back to the question of culture in organisations, over the 10 years I’ve been working independently as an Executive Coach, and facilitating Leadership Development for senior teams, the most frequently raised topics have revolved around organisational culture and organisational communication. At last I believe that the body of work known as Conversational Intelligence (C-IQ) developed by Judith E. Glaser has the potential to transform organisational culture through having intelligent conversations.
Two years ago I read Judith’s book, and have been using some of her work with clients ever since: the simplicity of her tools when combined with the latest research in neuroscience form an impactful and intelligent body of work which profoundly impacts on client’s ability to improve conversations at individual, team and organisational level. This has the ability to transform organisational culture.
The links are described well in this quote by John Allman et al, quoted in Judith’s book:
“To get to the next level of greatness depends on the quality of our culture, which depends on the quality of our relationships, which depends on the quality of our conversations.”
Everything begins with a conversation. So here’s a challenge for you to undertake over the next week… On a scale with 1–10 with 10 being high, rate at least three of your conversations every day and start to think about how you could improve your conversations, your relationships, your culture and your overall outcomes.
Martha was so impressed with Judith’s work that she decided to be at the front of the queue if the opportunity came to be accredited. She has been studying in the first cohort with Judith for most of this year and is now delighted to be part of a small global team of high level coaches and consultants about to be accredited.
This will allow Harvey McMillan to use the full range of C-IQ tools, and to deliver Conversational Intelligence training and development for our clients whether that is through Executive Coaching, Team Coaching, Focus days, Strategic away days for Senior Teams, Revisiting Conflict Resolution and Handling Difficult Conversations through C-IQ. This gives a few examples of where we will be integrating C-IQ into our work. C-IQ is beginning to transform conversations and cultures globally… be an Early Adopter on this and join us at the front of the queue.
We will be happy to talk with you informally about how C-IQ can shift your conversations, relationships, culture and outcomes. Call 07789 1721 for more info.”